We highly value your feedback and inquiries, making it easy for you to reach out to us. There are several modes through which you can contact us, ensuring that your concerns are addressed promptly and efficiently. For immediate assistance, we offer live support via Live WhatsApp, where our dedicated team is ready to help you navigate any issues you may have. Additionally, you can also reach us through email at support@clothologyglobal.co.in, allowing you to articulate your queries in detail, and receive a comprehensive response tailored to your needs. If you prefer a more personal touch, feel free to give us a call at +91 94038 91583 during our working hours, from Monday to Saturday, between 9 AM and 7 PM. Our friendly and knowledgeable staff will be more than happy to assist you. Thank you for choosing Clothology Global, and we look forward to serving you in the best possible way.
FAQ ( Frequently Asked Questions )
How do I place an Order?
Follow these steps to quickly place the order:
- 1. At Home Page (www.clothologyglobal.co.in) or Top Left corner you can explore the Categories. Select your favorite category and start adding the products in the cart with a single click.
- 2. After adding products, Click on “My Cart/Add To Cart” and proceed to Checkout.
- 3. You can Checkout by Creating Account/Signin or via Guest User (Fill Correct Shipping Details for Accurate Tracking of your order).
- 4. Click on “Continue to Payment”. Select your preferred Payment Gateway, Pay the Amount, and Confirm Your Order.
- 5. You will receive the Confirmation Email And Whatsapp once the order is successfully placed.
I've tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened to my money/that amount?
Don’t worry Sir/Maa’m we will help you in every possible way. We request you to check your bank/credit card account to first ensure if your account has been debited. If your amount has been debited after a payment failure, it will get automatically reverse back by the respective bank within 7-10 business days. If It doesn’t feel free to Contact Us Via Whatsapp Or Support Mail
Are there any hidden charges?
No Sir/Maa’m there are absolutely no hidden charges. You pay only the amount that you see in your order summary. All the products are Exclusive of taxes (Means You Just Have To Pay The GST at the Checkout Page)
What is the Shipping Policy of Clothology Global?
We personally ensure that every delivery from Clothology Global is processed under excellent condition and in fastest time. We take care of all parameters that ensure your delivery reaches you in a safe and sound state. For more info click here
What is the delivery time period?
The tentative delivery period is 5 – 7 working days. However, the actual delivery time may vary due to unexpected circumstances.If it does not reaches on time feel free to contact us.
Do you apply any shipping charges?
No Sir/Maa’m We Offer Lifetime free shipping to all our customers.
What are the terms and conditions for the refund?
Post the return your refund will be initiated within 48 hours after the product has been picked up and passed through quality inspection.
For Prepaid orders refund will be processed to the same account from which the payment made within 7 – 10 working days.
For cash on delivery orders refund can be processed Through NEFT to the bank account given by you within 3 – 5 Business working days.
I haven't received my refund yet. What should I do?
How long the refund procedure takes?
The refund procedure will be initiated within 24 hours once we receive your product with a valid reason for return and QC approval. Once initiated, the amount will be credited to your account in the next 7-10 working d ays.
Do you accept bulk order?
Yes, we do accept bulk order.
How will I Receive My Order?
We will ship your order on your mentioned shipping address. Your order will be delivered at your doorstep by trusted courier services. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in a perfect condition. For More Info Click Here
How will I get confirmation that my Order is placed successfully?
We’ll send an email with your Order ID and Order Details. Also, once the order is shipped from Our warehouse you will receive the tracking details via email And Whatsapp
How should I check the status of my Order?
You can track your orders here Track Order
If you still have any issues, write to us at support@clothologyglobal.co.in, rest be assured your issue will be addressed ASAP.
Order Cancellation
What is Clothology Global’s Cancellation Policy? :
- 1.You can cancel the order within 24 hours of the duration of placing the order.
- 2.You just have to raise a cancellation request for your order(s) With ID through whatsapp/mail
- 3.We’ll send you a confirmation e-mail to the registered e-mail address.
- 4.If the order is prepaid Refund process will take 7-10 business working days.
Please Note: Once the order is shipped from our warehouse, it cannot be cancelled. When the shipment is delivered and if the customer receives a faulty product then the customer can raise the return request.
Is it safe to shop online if I make payment using net banking, Debit card, or Credit Card?
We have country’s trusted and secured payment gateway. ( PHONEPE) It is completely secure to pay online via Credit Card, Debit Card and net banking transactions.
Please Note: Clothology Global Team does not ask for your personal information or banking details over call or email. Please do not share the details with anyone. Only follow the secured checkout process at the Website. If anyone calls in our names please be free to inform us through whatsapp support.
Are there any Cash Collection Charges?
No We Don’t Have Any Cash Collection Charges
What should I do if my payment fails?
Make sure you have entered the correct account details and that the Internet connection is not disrupted during the payment process.
In case your amount has been debited after a payment failure, it is automatically reversed back by the respective bank within 48-72 business hrs. But if you didn’t receive the refund then please contact your Bank once.
For any other requests or queries regarding this, You can reach us through the Mail Support Or Whatsapp
What is The Return Policy?
Clothology Global has 15 days Return Policy that gives you the option to return the product within 15 days from the delivery date under the circumstances mentioned below. We request you not use the product and preserve its original condition, tags, and packaging.
In case the customer receives a defective/wrong product(s), the reverse pickup will be generated by us and the shipping charges will be covered by us only.
In case the customer’s pin code is non-serviceable by our courier partners, then the customer is liable to self-ship the product(s) and the shipping charges up to ₹100 are 100% refundable if the customer receives defective/wrong product(s).
Note: We suggest you select ‘Speed Post’ as your courier service rather than using other courier companies. Speed Post is a government-owned entity that operates India’s largest postal network and it is totally reliable.
Please Note: All exchanges are subject to stock availability.
NOTE : There Are Some Things Which Are are not applicable for the return.
What are the rules for Courier charges refund?
If the customer’s pin code is non-serviceable by our courier partners, then the customer is liable to self-ship the product(s) and the shipping charges up to ₹100 are 100% refundable if the customer receives defective/wrong product(s).
Where should I return my product?
Khamar Shibtala R.B Park On 211 Bus Road, Rajarhat Newtown, Kolkata – 700135, West Bengal, India
What to do if I forgot my password?
Go to the “Log In” button then click on ‘Forgot Password’ option and you can reset the password with the link sent on your registered email id